I called and Tory answered the phone. She was so courteous, respectful and polite. She listened to my concerns and said she could get a technician out the same day. JR was the technician, who is also the company owner. He called before heading to my home and arrived in the time frame I was told he would. He was very respectful and professional while in my home. He immediately found a problem in my inside unit and quickly repaired it. He then found another issue in my outside unit and repaired it as well. He cleaned up and even replaced the filters with the new ones I had set aside. JR made sure to turn on the unit and wait until he know it was functioning properly before leaving my home. It is so nice to find a family owned and operated business that is honest and knowledgeable. I definitely will recommend this company for any AC needs to everyone I know .
~ Monica Knox
Kerr County A/C & Heating are very competitive in their pricing and did an awesome job. They replaced both of our Units in one day! Did a fabulous job cleaned up and left my home as they found it! Great job to all of them! Thanks!
~ Tammie Bell
I was very pleased at the Service I received. They came when they said they would come and stayed till he had it fixed. I could not be Happier with the Service they gave me.
~ Russell Prinz
This is the second time I've utilized Kerr County AC & Heating Services and the only company I will call going forward. Tory is an absolute delight to speak with when scheduling and J.R. that came out for both calls could not be more courteous, knowledgeable and professional. Both times he's come out, I've felt very confident he provided an honest assessment and confident in the work he performed. I will 100% recommend this business to all friends and family in the Hill Country area. Thank you so much, J.R. & family!
~ Justin Furr
I just love these folks. JR helped my parents limp an AC unit from 1972 for several years past its prime! The whole family is a pleasure to do business with, and they treat their customers like family, too. We'll be customers for life.
~ J G
I was having leakage from my indoor unit and they were so persistent and professional in locating the problem. They were working on my unit for 2 days unfortunately (I felt so bad for keeping them from other customers) but by the time they left, my unit was running like new again with no leaks. They're very reasonable on pricing especially for their quality of work. So grateful for these guys.
~ Christina Chacon
Just being a happy customer. The repairman Ryan quickly found a mystery problem (AC not blowing cold due to a loose plug in the furnace assembly probably loosened up by the previous AC guy, hmmm). He fixed in a few minutes, very professional and courteous. AC going stron now. THANKS!!
~ Pete G
I called about my heat pump possibly going out and within 2 hours a technician was at my home and looking at my unit. After realizing that my current unit was 28 years old and needed to be replaced, an appointment was made to have a new system installed within 6 days. They even brought over free-standing portable units on loan for.my family to survive the heat until the installation could be done. Courteous, professional, and quick to respond are things you don't see much any more. Give Kerr County AC and Heating a try, they'll take good care of you and your family.
~ Gary Franklin
We interviewed many HVAC Installers and Kerr County AC and Heating stood out well above the rest. JR and his team were extremely knowledgeable, honest, and responsive. We were beyond happy with the entire experience and very pleased with ourselves for making the right decision by choosing this company. If you are looking for a true professional in the industry , look no further!
~ Joshua Hayes
